Frequently Asked Questions:
Q1: Will this dock work with any laptop? How do I make sure my laptop works with this dock？
A: This dock works with laptops with a USB-C port that supports DisplayPort Alt Mode and Power Delivery. To confirm the USB-C port function of your laptop, consult your user manual or contact your laptop’s manufacturer. If your USB-C port doesn’t support DisplayPort Alt Mode, you won’t receive video output. If your USB-C port doesn’t support Power Delivery, the dock will work correctly with video and data (including audio and Ethernet), but would not be able to supply charging to your laptop.
Q2: Can I use my own USB-C cable to connect the dock to my laptop?
A: It’s recommended that you use the included 3 ft USB-C cable. If you need to use a different cable (due to loss etc.), then any other USB-C cable with support for USB 3.1 Gen 2 and 85W Power Delivery would also be compatible.
Q3: Do I need to install any drivers to use the dock?
A: No.
Q4: Is this dock compatible with computers that have a Thunderbolt 3 port?
A: Yes, however, it can only deliver a maximum bandwidth of 10Gbps, so it cannot not reach the maximum bandwidth of Thunderbolt 3 (40Gbps).
Q5: Sometimes the dock doesn’t automatically reconnect after I wake up or restart my laptop. What should I do?
A: This situation doesn’t happen very often, but if you are having this problem, try disconnecting and reconnecting the USB-C cable or restarting the dock.
*This product does not use post-consumer recycled materials or bio-based materials.
